External Covid-19 Resources

NC DHHS COVID-19 RESPONSE

CDC (CENTERS FOR DISEASE CONTROL)

CDC (CENTERS FOR DISEASE CONTROL)

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CDC (CENTERS FOR DISEASE CONTROL)

CDC (CENTERS FOR DISEASE CONTROL)

CDC (CENTERS FOR DISEASE CONTROL)

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CDC (CENTERS FOR DISEASE CONTROL)

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UMHS Covid-19 (Coronavirus) RESPONSE

Universal Mental Health Service's Response to COVID-19:

3/27/2020: 10:49 AM Temporary New Office Hours

Effective Monday, March 30, 2020, Universal Mental Health Services office hours will be 9:30 AM to 3:30 PM Monday thru Friday. This is Temporary change to limit exposure of the individuals we support, their families, and our employees. Our on-call staff remains available at all times that offices are closed. Thank you. 


3/26/2020: 2:18 PM Universal Letter to Consumers, Contractors, Families, and Guardians It is titled "UMHS Essential Services -COVID-19" and has been posted below in the "Related Documents" section. This letter explains that the services provided by Universal Mental Health Services are classified as "Essential Services". It also outlines safety precautions and other resources. Please review. 

-BP:lwc


3/25/2020: 3:50 PM Universal MH/IDD/SAS Plan and Response to Contagious Pathogens

The following guidance may help to prevent workplace exposures to acute respiratory illnesses, including COVID-19.

Recommended strategies:

·  Actively encourage sick employees to stay home:

o  Employees who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100° F or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants.)  Employees should notify their supervisor and stay home if they are sick.  

·  In most cases Universal will not require a healthcare provider’s note for employees who are sick with acute respiratory illness to validate their illness or to return to work.  Separate sick employees:

o  Employees who appear to have acute respiratory illness symptoms (i.e. cough, shortness of breath) upon arrival to work or become sick during the day should be separated from other employees and be sent home immediately.  Sick employees should cover their noses and mouths with a tissue when coughing or sneezing (or an elbow or shoulder if no tissue is available.)

·  Emphasize staying home with sick, respiratory etiquette and hand hygiene by all employees:

o  Tissues and no-touch disposal receptacles are available for use by employees

o  Employees should clean their hands often with an alcohol-based hand sanitizer that contains at least 60-95% alcohol or wash their hands with soap and water for at least 20 seconds.  Soap and water are preferable if hands are visibly dirty

o  Soap and water and alcohol-based hand rubs are in the workplace.  Hand-rubs are placed in multiple locations and in conference rooms

·  Routine environmental cleaning:

o  Staff should routinely clean all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs.  Use cleaning agents that are usually used in these areas and follow directions

o  No additional disinfection beyond routine cleaning is recommended

o  Disposable wipes will be provided so that commonly used surfaces (i.e. doorknobs, keyboards, remote controls, desks) can be wiped down by employee before each use

·  Traveling employees should take additional steps:

o  Check the CDC’s Traveler’s Health Notices for the latest guidance and recommendations for the area you may be traveling in  

o  Employees are advised to check themselves for symptoms of acute respiratory illness before starting travel and notify supervisor and stay home if sick

o  Employees who become sick while traveling should understand that they should notify their supervisor and should promptly call a healthcare provider for advice if needed

Universal MH/DD/SAS Plan and Response to Contagious Pathogens

Page Two

March 9, 2020

·  Additional measures in response to currently occurring contagious pathogens:

o  Employees who are well but have a sick family member at home with any contagious pathogen should notify their supervisor and refer to CDC guidance for how to conduct a risk assessment of their potential exposure

o  If an employee is confirmed to have a contagious pathogen, employer shall inform fellow employees of their possible exposure to the pathogen in the workplace but maintain confidentiality as required by Americans with Disabilities ACT (ADA.)  Employees exposed to a co-worker with a confirmed contagious pathogen should refer to CDC guidance on how to conduct a risk assessment of their potential exposure

-TF:lwc



3/24/2020, 3:07 PM

2 Letters About Continuation of Care: 

Letter #1 to Residential Person's Served Parents/Guardians:

Universal Mental Health Services always takes the health and safety of all the individuals we support as well as their caregivers, very seriously.  This has become an even greater priority since the start of the COVID-19 outbreak.  Since that time, Universal has been working strategically to maintain the health and safety of those receiving services and those providing services to these individuals in residential settings.  In order to best protect the individuals residing in our residential homes, the following guidelines are being provided to the caregivers:

  • Educate the persons served as well as the families about the importance of social distancing
  • Limited community outings (only essential needs)
  • Frequent and thorough washing of hands
  • If eating out, drive through only
  • No shopping (pick-up or home delivery for food/supplies)
  • No community events 
  • Ensure that medication and food supplies are well stocked
  • Should someone residing in the residential facility show signs or symptoms of this illness, contact the local Health Department immediately
  • Ensure each home has telehealth information for medical professionals if the medical need arises
  • Continue to follow the recommendations of the CDC 

The following are helpful resources:

Again, we would like to assure you that Universal takes this virus outbreak very seriously and continuously reviews all published information and updates in order to make the best decision possible to protect the individuals we serve as well as their caregivers.


Letter #2 to AFL-Group Home Providers:

Universal Mental Health Services always takes the health and safety of all the individuals we support as well as their caregivers, very seriously.  This has become an even greater priority since the start of the COVID-19 outbreak.  Since that time, Universal has been working strategically to maintain the health and safety of those receiving services and those providing services to these individuals in residential settings.  At the top of our priority list are the precautions that need to be taken in our residential homes.  Below is a list of the guidelines that you will need to follow:

  • Educate the persons served as well as the families about the importance of social distancing
  • Limited community outings (only essential needs)
  • Frequent and thorough washing of hands
  • If eating out, drive through only
  • No shopping (pick-up or home delivery for food/supplies) 
  • No community events
  • Ensure that medication and food supplies are well stocked
  • Should someone residing in the residential facility show signs or symptoms of this illness, contact the local Health Department immediately
  • Ensure each home has telehealth information for medical professionals if the medical need arises
  • Continue to follow the recommendations of the CDC 

The following are helpful resources:

As we learn new information every day and make decisions regarding our programs, we will provide you with any pertinent updates.  We encourage each of you to continue to contact your QP for guidance for any dilemmas or concerns that may arise.  Again, we would like to assure you that Universal takes this virus outbreak very seriously and continuously reviews all published information and updates in order to make the best decision possible to protect the individuals we serve as well as their caregivers.  

-BP:lwc



3/16/2020, 3:06 PM

Universal Team Members,

As we continue to put in motion safety precautions for COVID-19. We would like to advise our valued Community Support Techs who are providing community services to take the following precautions: It has been advised by the CDC that best precaution for COVID 19 is social distancing, that being said our periodic services such as CLS, Community Networking, Supported Employment, Day Supports, Respite should have limited community involvement when possible . For example staff should try to avoid  large group meeting areas such the mall, library, recreation centers (YMCA, Gyms etc.), and community functions (Dances, Bingo etc.).  As this situation continues to develop and the State and CDC contain additional information on the COVID-19 epidemic, we will continue to provide our team members with additional safety precautions.

-BP:lwc


3/13/2020, 3:51 PM

A note to our patients about the Coronavirus. 

We want you to know that your health and safety are our first priority.

Here at Universal, we understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our patients and employees as the situation evolves. 

We have taken pride in our cleaning and hygiene standards and have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous:

  • Our teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued the use of disinfectant.
  • We have increased the deployment of antibacterial hand sanitizers throughout the campus. 
  • Employee well being is also a top priority. We are encouraging team members to follow health authority best practices like frequent hand washing and staying home if they are feeling ill.

Health and safety are all of our responsibilities. We encourage you to practice safety measures at home and when you're out. Wash your hands with soap and water frequently, cover your nose and mouth with a tissue or your elbow if you must sneeze or cough, and please stay home if you are sick. Take measures to avoid unnecessary contact with large crowds and confined gatherings of people to help slow the spread of COVID-19.


Thank you in advance for your patience as we navigate this challenging situation one day at a time and determine how best to continue serving our communities, while maintaining our focus where it belongs: on our Valued Guests and Team Members.  

-IF:lwc



3/10/2020, 10:08 AM

Contagious Pathogens including “Coronavirus" Information and Precautions

Universal Team Members,

This communication will contain information concerning the global spread of the coronavirus. The Universal senior management team is monitoring the situation. Our focus, as always, is the health and safety of our team members and the people we serve. 

Here's what we know: The symptoms of COVID-19 are similar to the flu with fever, coughing and shortness of breath. It appears to mainly be spread through close person-to-person contact. It may be possible for someone to touch a surface or object with the virus on it and then touch their nose or mouth and become infected, but this is not the main way the virus spreads, according to CDC and other health experts.

In addition to all the normal things you do to stay healthy, the preventive measures are the same as for the flu or other viruses, according to CDC:

Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water aren't available, use an alcohol-based sanitizer that is at least 60% alcohol.

Avoid close contact with people who are sick.

Avoid touching your eyes, nose and mouth.

Stay home when you are sick.

Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

We'll continue to share information as it becomes available and do our best to keep you informed about what we are doing as an agency and how best to prevent the spread of the virus. 

We want you to know how much we appreciate your flexibility and commitment to our agency. 

Thank you, 

-BP:lwc