Universal MH/DD/SAS "Caring People, Caring for People
After Hours On-Call Information

Asheville Office
During Business Hours:
(828) 225-4980 or Toll Free 1 (877) 582-8647

After Business Hours:
Mental Health Services: (828) 225-4980
Developmental Disabilities: (828) 225-4980

If No Response:
Regional MH Svcs. Mgr.: Cynthia Bradley - (818) 634-6670
Regional DD Svcs. Mgr.: Sherry Douglas ~ (828) 230-3096
Clinical Director: Patra Lowe ~ (828) 337-1566

MCO:
Vaya ~ 1 (800) 849-6127 or (828) 586-5501


Burlington Office
During Business Hours:
(336) 227-1484
After Business Hours:
(336) 227-1484 - Press 1 for on-call QP

If No Response:
Program Manager: Rachel Neese ~ (336) 675-2513
Regional Director: Garry Wiley ~ (336) 340-8752

MCO:
PBH-Cardinal Innovations Healthcare Solutions ~ (336) 513-4222


Forest City Office
During Business Hours:
(828) 245-8886 or Toll Free ~ 1 (877) 582-1113
After Business Hours:
(828) 245-8886 or Toll Free ~ 1 (877) 582-1113

If No Response:
Regional DD Svcs. Mgr.: Sherry Douglas ~ (828) 230-3096
Clinical Director: Patra Lowe ~ (828) 337-1566

MCO:
Vaya ~ 1 (800) 849-6127 or (828) 586-5501
Partners Behavioral Health Management ~ 1 (888) 235-4673


Morganton Office
During Business Hours:
(828) 438-0006 or Toll Free ~ 1 (877) 582-1110

After Business Hours:
(828) 438-0006 or Toll Free ~ 1 (877) 582-1110

If No Response:
Program Supervisor: Sherry Douglas ~ (828) 230-3096

MCO:
Vaya ~ 1 (800) 849-6127 or (828) 759-2160
Partners Behavoiral Health Management ~ 1 (888) 235-4673


New Bern Office
During Business Hours:
(252) 637-1226

After Business Hours:
(252) 637-1226

If No Response:
Regional Director: Marilyn Porter ~ (919) 273-6393

MCO:
Trillium Healthcare Resources ~ 1 (866) 998-2597


Raleigh Office
During Business Hours:
(919) 872-3888

After Business Hours:
(919) 872-3888

If No Response:
Regional Director: Garry Wiley ~ (336) 340-8752

MCO:
Alliance Behavioral Healthcare ~ 1 (800) 510-9132


Wilmington Office
During Business Hours:
(910) 399-4303

After Business Hours:
(910) 399-4303

If No Response:
QP: Christina Clatterbuck ~ (910) 352-4439
Regional Director: Garry Wiley ~ (336) 340-8752

MCO:
Trillium Healthcare Resources ~ 1 (877) 685-2415


Wilson Office
During Business Hours:
(252) 674-7131

After Business Hours:
(252) 674-7131

If No Response:
Regional Director: Marilyn Porter ~ (919) 273-6393

MCO:
Eastpointe ~ 1 (800) 913-6109 or (252) 937-8141 ext 311


Winston-Salem Office
During Business Hours:
(336) 896-8188

After Business Hours:
(336) 896-8188

If No Response:
Regional Director: Garry Wiley ~ (336) 340-8752

MCO:
Cardinal Innovations Healthcare Solutions ~ (336) 513-4222


On-Call Corporate Administration
During Business Hours:
(828) 759-2228

After Business Hours:
Executive Vice President/Agency Director: Brook Phillips ~ (828) 292-0358